
Disconnect all cables, and then unplug the power cord from the AC power outlet. Clean the white bar and glass strip in the ADF unit.Ī. If no black vertical lines appear on the copy of the User Settings report, you have resolved the issue. If black vertical lines appear on the copy of the User Settings report, the lines are related to copying/scanning from the scanner glass. The machine will make a copy of the User Settings report. Using the document guidelines on the left and top, place the User Settings report face down in the upper left corner of the scanner glass.ĭ. Make a scanner glass copy of the User Settings report.ī. Close the ADF document output support flap and the ADF document support and go to step 3. If no black vertical lines appear on the copy of the User Settings report, the lines are probably related to copying/scanning from the scanner glass. If black vertical lines appear on the copy of the User Settings report, the lines are related to copying/scanning from the ADF. You may need to adjust the paper guides (1) to fit the width of the report.Ĭ. Place the User Settings report face up in the ADF. Lift up and unfold the ADF document output support flap (1). To determine if the copying/scanning issue is related to the ADF (automatic document feeder) or scanner glass, make an ADF copy of the User Settings report.Ī. If no black vertical lines appear on the User Settings report, the lines are related to a copying/scanning issue. Refer to the solution: 'Black vertical lines or streaks on printed documents'

If black vertical lines appear on the User Settings report, the lines are related to a printing issue.

Press ▲ or ▼ to select User Settings, press OK.ĭ. Press ▲ or ▼ to select Machine Info, press OK.Ĭ. To determine if the vertical lines appearing on your printed documents are related to a printing or copying/scanning issue, print a User Settings report.ī.
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